FAQ

When will my order arrive?

Please allow up to 7 business days for order processing time. In addition, once your order is processed, please allow 5-10 business days for delivery. For information regarding shipping and estimated delivery times, please visit our shipping page.

Any orders that are placed on the weekends or a holiday will be processed upon the next business day.

What forms of payment do you accept?

We currently accept original Visa, MasterCard, Discover, JCB, and Diners Club credit and debit cards at this time. Additionally we accept PayPal, Apple Pay, and Google Pay.

What currency will you charge me in?

All orders will be charged in USD.

I placed more than one order within the past week. Can you combine these to eliminate shipping costs?

Unfortunately, all orders are processed separately and cannot be combined. These orders will be shipped separately.

Am I responsible for any taxes and duties added to my order?

Yes. Vertigo by vAustinL is not responsible for any import/customs and/or duties & taxes that may be applied to your order.

Returns?

Please note that at this time, all sales are FINAL and no refunds or exchanges will be permitted. We will not be accepting returns until further notice. We may also refuse a refund request if there is any evidence of fraud, refund abuse, or any other manipulative behavior.